1. Overview
At RK Infotech, we strive to ensure high-speed processing for all e-District certificates, utility payments, and financial services. Because our platform deals with digital wallet recharges and automated government gateway submissions, please read our refund and cancellation terms carefully before initiating any transaction.
2. Digital Wallet Recharge Policy
Operators and users can add funds to their RK Infotech portal wallet using UPI, Net Banking, or Debit Cards for instant service processing.
- Non-Transferable: Wallet balances cannot be transferred to external bank accounts directly as cash, but can be utilized fully for generating services on the portal.
- Unused Balance: In case an operator wishes to close their account, unused loaded wallet balances (excluding promotional bonuses or cashbacks) can be refunded upon verified written request, subject to standard processing deductions.
3. Failed Transactions & Auto-Refunds
Sometimes bank servers or payment gateways experience temporary downtime while processing wallet recharges or service fees.
- If an amount is debited from your bank account but fails to reflect in your portal wallet, it is typically auto-reversed by the banking network within 3 to 5 working days.
- If the amount is not credited automatically within 5 business days, you can raise a ticket with your Transaction Reference ID at our support desk.
4. Service Application & Government Fee Cancellations
Once an e-District application (such as Caste, Income, Residential, Land Records, or Tax Filing) is submitted through the portal and routed to the processing queue:
- Non-Cancellable: Applications cannot be cancelled or modified once processing has officially started or fee receipts have been generated.
- Government Rejections: If an application is rejected by the government department due to incorrect applicant details or invalid documents uploaded by the user, the statutory government fee is non-refundable. However, portal convenience fees may be reviewed on a case-by-case basis.
Note: For any genuine payment discrepancies, double debits, or delayed wallet updates, please report the issue within 48 hours of the transaction.
5. Contact for Refund Support
If you have questions regarding a specific transaction or refund status, reach out to our helpdesk team with your Operator ID and Transaction ID:
- Email: support@rkinfotech.co.in
- Helpline: +91-9876543210
- Response Time: 24 to 48 working hours